Welcome to Africans Shop’s FAQ page! We’ve compiled answers to common questions about our handcrafted ethnic wear, global delivery, and customer care. Whether you’re preparing for a special occasion or building your cultural wardrobe, we’re here to ensure your experience is as vibrant as our collections.

About Our Products

What types of cultural fashion do you offer?
Our collections celebrate traditional craftsmanship with contemporary appeal. We specialize in:
  • Embroidered blouses with intricate detailing
  • Festival-ready lehengas for special occasions
  • Artisan-crafted pants that blend comfort and tradition
  • Signature shirts featuring mandala and cultural patterns
  • Versatile tops for everyday ethnic elegance
Each piece is hand-inspected at our Nashville studio to ensure quality.
How do I choose the right size for ethnic wear?
Our sizing follows standard US measurements with detailed size charts for each product. For traditional garments like lehengas that may require precise fitting, we recommend:
  • Measuring your bust/waist/hips and comparing to our charts
  • Considering the garment’s drape and intended fit (fitted vs. flowy)
  • Emailing [email protected] for personalized sizing advice

Ordering & Payments

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed through encrypted channels.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details. For additional security, we recommend PayPal for international transactions.
Can I modify or cancel my order after placement?
Orders can typically be modified within 1 hour of placement while still in processing. For cancellations or changes after this window, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request before shipment.

Shipping & Delivery

What are my shipping options?
We offer two thoughtful delivery services:
  • Standard Shipping ($12.95 worldwide): Via DHL/FedEx with 10-15 day delivery after dispatch (1-2 day processing)
  • Free Shipping (orders $50+): Via EMS with 15-25 day delivery after dispatch (1-2 day processing)
Both options include real-time tracking from our Nashville studio to your doorstep.
Do you ship to my country?
We proudly ship globally! However, some remote areas (particularly in Asia) may have restrictions. If you reside in an isolated region, please check with our customer care at [email protected] before ordering.
How can I track my order?
You’ll receive a tracking number via email once your handcrafted items begin their journey. Use this to:
  • Follow real-time updates through the carrier’s website (DHL, FedEx, or EMS)
  • Receive estimated delivery dates
  • View any customs clearance progress
“My lehenga’s tracking made the wait part of the excitement!” – Olivia T., Australia
What if my package is delayed in customs?
We complete all necessary documentation for smooth international transit. If delays occur:
  • Check your tracking for specific customs updates
  • Contact the local customs office if additional fees/documents are required
  • Email us for assistance with carrier communication
Most delays resolve within 3-5 business days.

Returns & Exchanges

What is your return policy?
We want you to love your cultural fashion as much as we loved creating it. Our policy includes:
  • 15-day return window from delivery date
  • Items must be unworn, unwashed, with original tags
  • Return shipping is the customer’s responsibility
  • Refunds processed within 5 business days of receipt
Exceptions: Final sale items and customized pieces cannot be returned.
How do I initiate a return?
Please email [email protected] within 15 days of receipt with:
  • Your order number
  • Item(s) you wish to return
  • Reason for return
We’ll provide return instructions and a printable label (shipping costs deducted from refund).
What if my item arrives damaged?
In the rare case of damage during transit:
  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange a replacement or full refund
“The embroidered blouse arrived wrapped like a gift with care that honored its cultural significance.” – Amina D., London

Customer Support

How can I contact your team?
Our Nashville-based team is happy to help:
  • Email: [email protected] (response within 24 hours)
  • Mail: 3904 October Woods Dr, Nashville, US 37013
For styling advice on your new pieces, our fashion consultants are just an email away!
Do you offer styling advice for cultural occasions?
Absolutely! Our fashion consultants can recommend:
  • Blouse and lehenga pairings for weddings
  • Shirt and pant combinations for festive gatherings
  • Accessory suggestions to complete your look
Email us with your event details and style preferences.

Still have questions? We’re here to ensure your cultural fashion journey is seamless. Contact us anytime at [email protected].

From our cultural heart to yours,
The Africans Shop Team