Shipping Policy

At Africans Shop, we celebrate cultural fashion with the same care we put into delivering your orders and handling returns. Our policies reflect the craftsmanship and heritage behind every piece in our collection.

Shipping Information

Our Return Promise

We accept returns and exchanges within 15 days of delivery. All items must be:

• Unworn and unwashed
• In original condition with all tags attached
• Packaged in original packaging

How to Return or Exchange

Step 1: Submit Your Request

Email our customer service at [email protected] with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Item name and size
• Reason for return/exchange
• Confirmation that the item meets return conditions

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA cannot be processed.

Step 3: Ship Your Return

Package the item securely with all tags attached. For exchanges, use our provided return label. For returns, ship to:

Africans Shop Returns
3904 October Woods Dr
Nashville, US 37013

Note: Original shipping fees are non-refundable. Customers cover return shipping unless the return results from our error.

Refund Process

After we receive and inspect your return:

• Processing Time: 3-5 business days
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Timeline: 5-10 business days to appear in your account after processing

Exchange Process

For size exchanges:

1. Follow the return process above
2. Specify your new size in your email
3. We’ll ship the replacement after receiving your return
4. Standard shipping rates apply for the new item

Damaged or Incorrect Items

If you receive a damaged or wrong item, contact us immediately at [email protected] with photos. We’ll provide a prepaid return label and expedite your replacement.